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EN 
EN 
Feb 9, 2022
Freshsales is one of Freshworks’ many products. However, with a few name changes and alterations to the pricing structure, it hasn’t always been very clear what the product included and how much it would cost you.
Freshsales’ pricing used to have a much more complicated multi-tier structure, and you had to commit to an entire year. Thankfully, they’ve now simplified their pricing and allow users to pay on a monthly basis, much to our approval.
What some people might call Freshworks CRM is in fact Freshsales, and as the name implies, it’s geared toward sales teams.
It offers three different plans: Growth, Pro and Enterprise.
Read on to find out what features each plan includes and if it’s worth paying that bit extra for the Pro plan.
Table of Contents
Growth is the most affordable of the three plans, with prices starting at $18/user/month. The Pro plan starts at $47/month per user, and the Enterprise tier comes in at $83. Discounts offered if you pay annually. There is also a Forever Free plan available with limited features.
| FREE | GROWTH | PRO | ENTERPRISE | |
|---|---|---|---|---|
| Price | $0/user/month | $18/user/month | $47/user/month | $83/user/month |
| Contact, deal & account management |  |  |  |  |
| Tasks, appointments, and notes |  |  |  |  |
| Activity dashboard |  |  |  |  |
| Rename modules |  |  |  |  |
| Custom fields: Basic |  |  |  |  |
| Custom fields: Advanced |  |  |  |  |
| Product catalog |  |  |  |  |
| Workflows |  | 20 | 50 | 100 |
| Visual sales pipelines |  |  |  |  |
| Multiple sales pipelines |  |  | 10 | 10 |
| Sales goals |  |  |  |  |
| Sales Forecasting |  |  |  |  |
| Sales teams |  |  | Max 50 | Max 100 |
| Data storage |  | 2 GB per user | 5 GB per user | 100 GB per user |
| Two-way email sync |  |  |  |  |
| Sales sequences |  | 5 per user | 10 per user | 25 per user |
| Custom reports |  |  |  |  |
| Website tracking |  |  |  |  |
| Built-in phone |  |  |  |  |
| Predictive contact scoring |  |  |  |  |
| Live chat |  |  |  |  |
| 24×5 support |  |  |  |  |
Looking at the table, it’s easy to see that the free version is quite limited; you won’t even be able to access the activity dashboard or add basic custom fields. If you’re specifically looking for a free CRM, I’d recommend HubSpot.
It’s quite likely you’re weighing up whether to go with the Growth or the Pro plan, and at $18 and $47 respectively, there’s quite a big difference in price.
So when would you go with the Pro plan?
This plan is directed at larger teams, as you can have up to 50 users on an account. It makes sense, then, that you’d be able to set up a greater number of sales pipelines (10 compared to Growth’s 0) and workflows (50 compared to Growth’s 20). You’ll also be able to add advanced custom fields and set up a total of 10 sales sequences per user.
Freshsales does offer a Forever Free plan with limited features. It also has a 21-day free trial available to test out its more advanced features.
The Free plan includes built-in phone, 24×5 customer support, live chat and contact, deal & account management.
Be aware that no reports are available in the free plan, and you won’t have access to the sales funnel view in the deals section. Find out how it compares to the best free CRM software on the market.
Phone credits (Available on all paid plans):
Starting from $25 one-off payment
Workflows (Available on all paid plans):
$5 one-off payment
Configure, price, quote (CRQ) (Available on all paid plans):
$19/user/month
Freshsales is predominantly a sales automation software, which is why you won’t find much in the way of email marketing features. Freshworks CRM does actually offer its own marketing services under its product ‘Freshmarketer’, but with prices starting at $23/month, you’d need a significant budget if you were to sign up to both this and Freshsales.
But wait, there’s actually a third product called Freshsales Suite that combines the top sales and marketing features in one.
| FREE | GROWTH | PRO | ENTERPRISE | |
|---|---|---|---|---|
| Price | $0 | $18/user/month | $47/user/month | $83/user/month |
| Marketing contacts | 1,000 | 1,000 | 1,000 | 1,000 |
| Contact, deal & account management |  |  |  |  |
| Built-in chat, email, & phone |  |  |  |  |
| 24×5 support |  |  |  |  |
| Mobile app |  |  |  |  |
| AI-powered predictive contact scoring |  |  |  |  |
| Workflows |  |  |  |  |
| Custom reports & dashboards |  |  |  |  |
| Visual sales pipeline |  |  |  |  |
| Drag & drop journey builder |  |  |  |  |
| Multiple sales pipelines |  |  |  |  |
| Product catalog |  |  |  |  |
| Sales teams & regional management |  |  |  |  |
| AI-powered deal insights |  |  |  |  |
| WhatsApp Business |  |  |  |  |
| AI-powered forecasting insights |  |  |  |  |
| Transactional emails |  |  |  |  |
| Custom modules |  |  |  |  |
| Dedicated account manager |  |  |  |  |
You might be thinking that this table looks just like the one above, but what they’ve done is reduce the overall range of sales CRM features included and added a marketing feature to each of the plans.
In Freshsales Suite, the Growth plan comes with a drag and drop journey builder for your email marketing automations. The product catalog, which was available in the Growth plan with Freshsales, is now only offered to those on the Pro plan and higher. Enterprise sees the addition of transactional emails.
To be honest, if you’re looking for a sales and marketing suite, I’d recommend you check out these all-in-one CRM platforms for small businesses before you commit to Freshsales.
Freshsales is a fairly reasonably-priced sales CRM with a good range of sales features. Its ‘all-in-one’ suite could probably do with a few more features, though if it includes the ones you need, then it might be worth it.
I like that it offers a free plan to help small businesses get started. Plus, the free trial lets you try out the advanced features for 21 days, so I’d recommend you do so before you commit.
