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Omnisend Reviews - Top Choice For Ecommerce?

roberta phillips

May 16, 2022

Professor

Launched in Lithuania in 2014 under the name of Soundest, Omnisend has come a long way in the last eight years. They now employ over 180 people and cater to over 70,000 ecommerce brands.  With 4.7/5 on the Shopify app store, we knew Omnisend was popular among Shopify users - we even ranked it as the top email marketing service for Shopify - but how does it do overall? And what do you need to know before signing up?

Omnisend Review Summary

Omnisend is an email marketing service directed towards ecommerce users. It offers a free plan that comes with all features and its paid plans start at $16/month for 500 contacts. Features include landing pages, email automation with a focus on ecommerce and advanced segmentation.

With so many email marketing services to choose from, it seems like a good idea to specialize in something and do it really well. So perhaps the fact that Omnisend specifically focuses on email marketing for online stores is a big point in their favor? Let’s dive in and take a closer look at Omnisend to see if that’s the case:

500 SUBSCRIBERS

$0/MO

Free plan available with 500 email/month sending limit (to up to 250 contacts).

500 SUBSCRIBERS

$16/MO

Standard plan, all features included

1,000 SUBSCRIBERS

$20/MO

Standard plan, all features included

5,000 SUBSCRIBERS

$65/MO

Standard plan, all features included

10,000 SUBSCRIBERS

$115/MO

Standard plan, all features included

See our complete pricing guide here

Ecommerce centered:

If you have an online store, Omnisend is a great choice. It integrates seamlessly with all popular ecommerce platforms and the email editor includes unique features like their product picker, scratch cards and gift boxes. Product and Category Recommendation reports help you target the customers who are most likely to buy a specific product.

Free plan includes all features:

Though Omnisend’s free plan has a very limited sending allowance, it does come with advanced features, and you can store unlimited contacts.

Automation:

You’ll save tons of time and no doubt see your revenue increase with its range of automation workflows. There are plenty of triggers, filters and conditions to choose from and the editor is really easy to use.

Sales tracking:

This is available for email, SMS and push notifications. Web-tracking filters make it possible to segment your users by the pages and products they have or have not looked at.

SMS marketing :

SMS marketing can be very important for ecommerce brands. With Omnisend, users can text to join your list, really simplifying the opt-in process.

Missing tracking options:

Unfortunately, it doesn’t track the social media or geo-location of your subscribers.

Only available in English :

Those looking for a multi-language platform will need to look elsewhere.

Limited integrations:

All the main ecommerce platforms are there, but it’s missing key integrations with platforms such as GoogleAnalytics and CRM software.

Deliverability:

Omnisend didn’t do too well in our latest deliverability tests.

criterion rating comments

Ease of Use

Omnisend is pretty easy to use. It has a clean, modern interface design and everything works smoothly.

Newsletter Creation

Editor

The editor makes featuring your products and their prices easy, by including this as a content block you can drag into your design. The already fast editor has been further improved by a ‘Quick add’ section, where you can find all your most-used content blocks. You can also duplicate blocks and sections, making things even faster. Order summary and shipping and billing content blocks are also available for your automations.

Personalization

yes

Omnisend has added personalization options in the form of a drop-down to every input field. This really simplifies the process.

Email types

All email types are available: Classic newsletters, autoresponders, A/B testing, recurring newsletters (e.g. birthday emails), SMS and advanced automation.

Choice and Flexibility of Template Designs

There are 30 mobile-responsive templates available across all plans. These are very modern and work especially well for ecommerce. There are various themes you can choose from that change the color palette of your email. You can also create your own HTML design by importing the code or pasting it in. Note that this feature is under ‘store settings’, which I didn’t find very intuitive.

Email Marketing Automation

A number of automation workflow templates are available. Omnisend’s automations are especially good for those with online stores on platforms such as Shopify. There are plenty of options related to triggers, filters and conditions, and automations can include SMS and push notifications. A/B testing is also possible.

List Management

You can create lists by tagging contacts. To remove them from the list simply remove the tag. If you unsubscribe a contact, this is from all lists. There are tons of filters you can use for segmentation, e.g., contact field criteria, behavior (clicks, reads, purchases, etc). You can also set up an automation to tag a contact when they perform a specific action like view your pricing page, purchase a product, etc. Users can opt-in to receive SMS from you by simply texting a keyword. An Email List Cleaning solution scans contacts with subscribed and non-subscribed statuses and gives you recommendations to optimize your audience. This is priced at $0.20 per 100 contacts.

Registration Forms/ Opt-in & Opt-out- Process

You have some pretty cool templates to choose from, though there aren’t loads. In terms of editing the form, it would be slightly easier if you could so by dragging and dropping the items directly on the design. The form is added automatically to your store once it’s been enabled.

Deliverability

Omnisend’s deliverability leaves room for improvement. If you are looking for a solid tool and a better performer, ActiveCampaign would be a better choice. Omnisend includes deliverability reports, so you can easily track key factors that influence your email deliverability, such as your email list hygiene and sender domains, and make improvements based on their tips.

Reports and Analysis

These are cleanly laid out and easy to read. They include click map, open/click rate, revenue, unsubscribed and issues. It’s not possible to track geo-location, however, Omnisend can track your sales on the following channels: email, SMS, push notifications. A new feature gives users a lifecycle map, highlighting which contacts need nurturing, are at risk, are loyal customers, etc. You’ll also have access to a customer retention report.

Languages

Only available in English

Further Features

Spam- and Design-Testing

You can preview your design on desktop & mobile and send a test email, but it’s not possible to see how your email will look on specific email clients. Spam testing not available.

Bounce Management

yes

Hard bounces are shown in reports. If the emails to the same subscriber are soft bounced three times in a row, Omnisend counts it as a hard bounce and does not send any emails to this address anymore.

Blocklist

no

Not available

Storage available for data and images

Unlimited

No limit on quantity of stored images. Max size of uploaded image should be 5 MB

Pro Features

Authentication

yes

SPF and DKIM (Domain Keys).

Own Domain

yes

Available on Pro plan.

Different levels of account access

yes

Levels are as follows: content creator, campaign coordinator, analyst, manager, admin and owner.

Integrations

yes

Omnisend integrates with all the popular ecommerce platforms: Shopify, BigCommerce, WooCommerce (WordPress), Magento, OpenCart, Drupal Commerce, Volusion. Integration with Facebook Lead Ads allows you to pass leads collected from Facebook & Instagram to Omnisend. Other types of integrations are limited.

Landing Page Builder

yes

Limited designs. The free plan allows for unlimited landing pages.

Customer Support

4.5/5

24/7 email and chat support available on the Standard plan. The support agents are friendly and do their best to help you. A detailed knowledge base is also available. You’ll have access to email support on the free plan. Another plus is that you’ll have access to free online courses within the Omnisend Academy.

Overall rating

4/5

Omnisend has a great deal to offer email marketers with its wide range of advanced features. We hope to see spam and design testing features added in the near future, as well as an undo button in the editor.

At the end of the day, the fact that Omnisend focuses specifically on email marketing for ecommerce is a big point in their favor. Specializing in this area means that what it offers online store owners is tailored to their needs and is done well.

You’ll find a host of ecommerce automation workflows at your disposal as well as advanced segmentation, transactional emails and SMS marketing. The email template designs are also very attractive and modern.

Try it out for free for yourself!

GetResponse is a powerful alternative to Omnisend with good automations, landing pages and a unique autofunnel feature. Unlike Omnisend, GetResponse’s platform is available in more than 20 languages, and you can track email clients and geo-location.

ActiveCampaign stands out for being one of the platforms with smarter automations. They are not only very powerful, but also straightforward to use.

MailerLite is for those who need an easy-to-use, affordable email marketing tool.

It depends on the use case, as both have their own limitations and advantages. Find out more in our Omnisend vs Mailchimp guide.

Arrow Up

The simplest way is to add Omnisend from Shopify Market Place and register your Omnisend account from ‘Shopify admin’.

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There’s no need to worry, as Omnisend is a legit email marketing tool for small businesses, and more specifically, for online store owners. Rest assured that your customer data will be safely stored in their data storage centers.

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roberta phillips
Hey, I'm Roberta! Having worked as a digital marketer for a host of online businesses, I've tried, tested, fallen in love with and despaired with so many marketing tools. I'm excited to help you find the email marketing and CRM tools you need to thrive.
16 May 2022 - New small features added
10 May 2022 - Deliverability reports added
28 Apr 2022 - You can now use Omnisend without an online store
25 Apr 2022 - Deliverability rating decreased slightly
21 Apr 2022 - Note about web tracking added
17 March 2022 - Note about legitimacy added
08 March 2022 - General update
18 Jan 2022 - General update
09 Nov 2021 - General update
16 Sept 2021 - Prices updated
08 Jul 2021 - New features and FAQs added
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